Website Proof Recorder — Support
Quick fixes for the most common recorder issues. Still stuck? Email support@veribridgeai.com and include the diagnostic code (it looks like WPR-…) shown with any error.
"The extension was not detected"
- Confirm it is installed and enabled: open
chrome://extensionsand check VeriBridge Website Proof Recorder is listed and switched on. - If you installed it while the VeriBridge tab was already open, click "I've installed it — check again" on the install screen, or refresh the page.
- Make sure you are using desktop Chrome or another Chromium browser — Firefox, Safari, and mobile browsers are not supported.
"The recorder is out of date"
Chrome updates extensions automatically within a few hours. To force it now: open chrome://extensions, turn on Developer mode (top right), and click Update. Then retry your proof.
"The extension was reloaded — refresh this page"
Chrome updated the extension while your proof page was open. Refresh the VeriBridge tab — your proof session is saved and resumes where you left off.
The screen picker was cancelled or denied
Nothing was recorded. Click Start Screen Recording in the recorder tab to open the picker again. For workflows spanning several windows, choose Entire Screen.
The upload failed
- Your recording is saved locally — click Retry Upload in the recorder tab; retries can never create duplicate evidence.
- If it says the recording isn't signed in, open the VeriBridge Website Proof page while signed in, then retry.
- Recordings longer than 5 minutes or larger than 100 MB are rejected — record a shorter demo.
Data and deletion requests
What the recorder collects and how to delete it is covered in the privacy policy. For deletion of a proof or of all data linked to your account, email support@veribridgeai.com from your account email address.
Installation help
Step-by-step instructions live on the installation help page.